Grupo Crisdu boosts the customer experience by reducing signing time with ZapSign

The Crisdu Group is based on offering opportunities and transforming lives, fostering the entrepreneurial spirit and making a difference in the lives of employees and customers.

Operating in the sectors of Industry, Commerce, and Logistics, the Group focuses on transparency in relationships and the development of values centered on quality and commitment, seeking results based on organizational excellence and the recognition of its professionals.

The Crisdu Group has its roots in Brazil, which is also its greatest source of inspiration. They take pride in being a 100% Brazilian group that has expanded its activities beyond national borders, bringing the best of what they have to countries such as Chile, Paraguay, Uruguay, and the United States.

Challenge

With over 100,000 documents signed monthly, the Crisdu Group in the Romance vertical faced significant challenges due to the handling of physical documents throughout the national territory. Based in Rio Grande do Sul with franchises across Brazil, managing and storing documents was complex, leading to challenges in information management in the Sales, Credit, and Collections cycles, as well as additional costs.

The lack of traceability and security of physical documents was also a concern, as was remote collaboration among geographically dispersed teams. The company decided to integrate an electronic signature platform into its software to optimize sales processes, mitigate fraud risks, reduce delinquency, and automate client denial.

How did the partnership with ZapSign meet the demands of the Crisdu Group? 

In this context, the Crisdu Group decided to integrate ZapSign's electronic signature platform into its software through the API. The goal was to simplify the adoption of the tool for the franchisees of the Romance brand, reduce the risks of fraud, delinquency, and customer denial, as well as streamline internal processes.

The partnership with ZapSign met the Crisdu Group's demands in a personalized manner, allowing for a customized signing experience and optimizing workflow. The integration through Whitelabel generated credibility in transactions between franchisees and customers, contributing to the standardization of scalable internal processes, security, and credibility for the entire business chain.

Achieved Results:

Now, all information about transactions is available within minutes on their servers, regardless of geographical location, speeding up work and facilitating the monitoring of over 100,000 documents signed monthly.

The integration of ZapSign was planned and implemented in close collaboration, taking into account the specific requirements and objectives of Grupo Crisdu. This direct approach ensured a personalized solution that enhanced efficiency and maintained the cycle of success and business expansion.

Currently, signatures are executed through the ZapSign portal, which is integrated into Grupo Crisdu's proprietary software via an API. This allows franchisees to use their own system without compromising the current customer service workflow.

As a result, Grupo Crisdu has reduced the signature processing time by 90%, which translates to approximately 300 million minutes saved, resulting in a financial saving of 98%.